Sky+ Planner error message

[Mervyn]

I set the wonderful Alastair Sim film The Green Man to record on Sky+ last Friday, only to find on Saturday morning that the programme was "no longer available" with an error message:



2>{L



There was plenty of disk space available on the Sky+ Planner, the film wasn't being shown on any subscription channel and we'd had no power cut/loss of signal - does anyone know what that means?



Thanks in advance etc...

[Steve Crook]

name='Mervyn']I set the wonderful Alastair Sim film The Green Man to record on Sky+ last Friday, only to find on Saturday morning that the programme was "no longer available" with an error message:



2>{L



There was plenty of disk space available on the Sky+ Planner, the film wasn't being shown on any subscription channel and we'd had no power cut/loss of signal - does anyone know what that means?



Thanks in advance etc...

It means it's broken



It sounds like total corruption of the control system. Not even Sky put out such obscure error codes.



Steve

[Mervyn]

Thanks for that, I thought as much myself.....



Although it still records, if it's going to be unreliable I'd best get another. I don't suppose that's linked in any way to the calls I keep getting from SKy asking me if I would like insurance though - that would just be cynical woundn't it? Hm

[Steve Crook]

name='Mervyn']Thanks for that, I thought as much myself.....



Although it still records, if it's going to be unreliable I'd best get another. I don't suppose that's linked in any way to the calls I keep getting from SKy asking me if I would like insurance though - that would just be cynical woundn't it? Hm

Cynical, but plausible



Try a full reset. Switch off the power, wait a while and then switch it back on again. Then try recording something a few hours in the future to use the scheduler. Check to see if that was recorded OK and if you can play it back



Steve

[Mervyn]

Cheers Steve,



I've been doing that for a few months now as the box started "hanging" on occasions when rewinding live TV last year. This was liveable if it only happened when watching live TV, but now if it's going to stop recording - the one things it's always done perfectly - I'll just have to bite the bullet and get another.



The irritating thing is that it's only not recorded the once (last week with The Green Man), with all other recordings prior to and after being recorded successfully - so it's a bit like a car that lets you down badly once...



As for the cynicism, well all I'll say is that the problems only started after installing the latest Sky card...Hm.



Thanks,

Tim

[Torquemada]

I suggest you ring up those awfully helpful people at the SKY 'helpdesk'. They always answer straight away, they are never sarcastic and rude, and will always do everything they can to solve all their customers problems and strive to meet your needs. Remember - the private sector is always better than the public one.

[jaycad]

name='Torquemada']I suggest you ring up those awfully helpful people at the SKY 'helpdesk'. They always answer straight away, they are never sarcastic and rude, and will always do everything they can to solve all their customers problems and strive to meet your needs. Remember - the private sector is always better than the public one.

i find the word 'cancellation' motivates the SKY helpdesk team!

[taffy1967]

name='jaycad']i find the word 'cancellation' motivates the SKY helpdesk team!

I don't, because it means ringing a different phone number which happens to be a premium rate (or at least not local) and then wait for over half an hour in a queue to request your months cancellation.



Nice way to run a company and the main reason why I'm refusing to re-subscribe, or even pay 20 quid for a new poxy viewing card.

[Mervyn]

Torquemada - take that tongue out of your cheek! How could you???



Having spent a small fortune on phoning Sky's premium rate number in the past, I decided not to phone up and threaten to cancel in order to receive a free replacement (most llikely refurbished) Sky+ box - instead I'm payiong £30 for a box still under warranty (ie. not old) from a friend upgrading to HD that I hope'll work just fine........fingers crossed.