Renting DVDs - Page 3 - Britmovie

oldmantv · 03-08-2007, 10:10 AM

instead of renting dvds i use virgin media on demand channel to pay for movies and watch directly from my own tv.... (dvds will always be scratched!!!!!)

But the only problem is the limited selection of movies and the fact that you can only watch them once....

ChristineCB · 03-08-2007, 08:21 PM

USA had 9 different mail-order DVD rental services in 2005 and 2006, and now I see we're down to 6. Unfortunately, the World's Worst One is still out there, fleecing the Great Unwashed Masses with every excuse in their Poor Service Manual (also known as "How IntelliFlix Can Rip Off Customers Month After Month").

All of the vendors make "overnight" claims but then blame the mail-system for all delays. Which is OK until one such vendor really DOES deliver overnight in both directions, and none of the others do.

And only one of our vendors talks about "the processing cycle" as being more meaningful to customers than "overnight shipment".

The processing cycle for NetFlix is generally 3 days. On Monday, customers receive their DVDs, and return them that afternoon or evening. They are received Tuesday morning, and the second wave of DVDs is shipped out. On Day 3 - Wednesday - the customer receives replacements.

A 3-day processing cycle.

The fact that NetFlix can do this over and over with consistency is why they market this "processing cycle" more than mere "overnight delivery".

We've also learned that location of the processing center is critical for speedier mail, but it's up to the vendor to Receive & Process Next Order. I think that's where a lot of customer disservice can occur.

It's also the part of the processing cycle where vendors can 'throttle' customers and avoid sending them more DVDs, making all kinds of claims of 'shipping delays' and 'product unavailable' excuses.

tvden · 03-08-2007, 09:03 PM

Quote:

Originally Posted by Wee Sonny MacGregor

You may be interested in the fact that the current issue of Which magazine compares the various services offering DVDs for rent.

I could prob tell them all about it, I have now ditched Blockbuster after I became a nervous wreck, they did just about everything they could to get out of sending me discs, the last straw was when I thought I had got a nice film and when I looked it was an Elvis Presley disc !!! ouch and when I sent it back they denied getting it at one point they had had to give me me so much credit for there mistakes, that they were PAYING me, ok so I am back at Tesco I signed up and they never bothered sending me my first discs

so trouble before I had even started and they then had to give me 5 days credit welcome home, the only thing to compare between these CLOWNS is who can treat there customers the worst

and send out the least discs

batman · 04-08-2007, 09:43 AM

Quote:

Originally Posted by tvden

I could prob tell them all about it, I have now ditched Blockbuster after I became a nervous wreck, they did just about everything they could to get out of sending me discs, the last straw was when I thought I had got a nice film and when I looked it was an Elvis Presley disc !!! ouch and when I sent it back they denied getting it at one point they had had to give me me so much credit for there mistakes, that they were PAYING me, ok so I am back at Tesco I signed up and they never bothered sending me my first discs

so trouble before I had even started and they then had to give me 5 days credit welcome home, the only thing to compare between these CLOWNS is who can treat there customers the worst

and send out the least discs

Bang goes the image of the British as 'a nation of shopkeepers'.

Bats.

Chris B · 07-08-2007, 11:09 PM

Hi All,
I am using Amazon for rental for the last 3 months, and with out tempting fate everything has worked out o.k
Regards ChrisB

tvden · 08-08-2007, 02:56 PM

Quote:

Originally Posted by Chris B

Hi All,
I am using Amazon for rental for the last 3 months, and with out tempting fate everything has worked out o.k
Regards ChrisB

Glad to see you have had a positive experience,I had looked at using Amazon but was put off by the limited amount of discs you can get each month !!! from what I can deduce they work out at £1.70 each on a deal and if you want extra they are £1.99 each still quite good as this includes postage, but I do tend to rent the unlimited deals as you get far more discs per month if everything works as it should but rarely does, but of course you get tons more hassle and have to keep swapping providers

ron7885 · 08-08-2007, 09:12 PM

renting dvd's by post. Here in Canada,several companies have established themselves,Blockbust,Wal Mart and so on. I joined one,Blockbuster,as for the quality of some of the dvd's,it appeared some had been run over by a car or bus. Some were scratchy. After two months i canceled my service. They must have given my e-mail address to other firms,they keep emailing me. Also,a have had telemarketing firms ring me up. Well,that will not last much longer,the no call registry will go into effect,like in the US,where telemarketing firms can no longer ring you up.

03-08-2007, 10:10 AM	#31
oldmantv has no status. Junior Member Join Date: Aug 2007 Location: jupiter Posts: 27 Country: iTrader: (0)	instead of renting dvds i use virgin media on demand channel to pay for movies and watch directly from my own tv.... (dvds will always be scratched!!!!!) But the only problem is the limited selection of movies and the fact that you can only watch them once.... __________________ my corner of paradise .... myspace.com/oldskooltele

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

03-08-2007, 08:21 PM	#32
ChristineCB has no status. Senior Member Join Date: Jun 2006 Location: Texas Posts: 1,738 Country: iTrader: (13)	USA had 9 different mail-order DVD rental services in 2005 and 2006, and now I see we're down to 6. Unfortunately, the World's Worst One is still out there, fleecing the Great Unwashed Masses with every excuse in their Poor Service Manual (also known as "How IntelliFlix Can Rip Off Customers Month After Month"). All of the vendors make "overnight" claims but then blame the mail-system for all delays. Which is OK until one such vendor really DOES deliver overnight in both directions, and none of the others do. And only one of our vendors talks about "the processing cycle" as being more meaningful to customers than "overnight shipment". The processing cycle for NetFlix is generally 3 days. On Monday, customers receive their DVDs, and return them that afternoon or evening. They are received Tuesday morning, and the second wave of DVDs is shipped out. On Day 3 - Wednesday - the customer receives replacements. A 3-day processing cycle. The fact that NetFlix can do this over and over with consistency is why they market this "processing cycle" more than mere "overnight delivery". We've also learned that location of the processing center is critical for speedier mail, but it's up to the vendor to Receive & Process Next Order. I think that's where a lot of customer disservice can occur. It's also the part of the processing cycle where vendors can 'throttle' customers and avoid sending them more DVDs, making all kinds of claims of 'shipping delays' and 'product unavailable' excuses.

07-08-2007, 11:09 PM	#35
Chris B has no status. Member Join Date: May 2006 Location: west midlands Posts: 90 Country: iTrader: (0)	Hi All, I am using Amazon for rental for the last 3 months, and with out tempting fate everything has worked out o.k Regards ChrisB

08-08-2007, 09:12 PM	#37
ron7885 has no status. Member Join Date: Aug 2007 Location: toronto.ontario.canada Posts: 98 Country: iTrader: (1)	renting dvd's by post. Here in Canada,several companies have established themselves,Blockbust,Wal Mart and so on. I joined one,Blockbuster,as for the quality of some of the dvd's,it appeared some had been run over by a car or bus. Some were scratchy. After two months i canceled my service. They must have given my e-mail address to other firms,they keep emailing me. Also,a have had telemarketing firms ring me up. Well,that will not last much longer,the no call registry will go into effect,like in the US,where telemarketing firms can no longer ring you up.