Quatermass DVDs - Region 1

[alan french]

Hi Jaycad.

Years ago, I had cause on occasions to manually contact them. In recent years, I have found they have gone very computerised, and even more complex. I found the BBC easier to deal with manually than they have been recently. This is part of the problem I had with the Quatermass subject a few years ago. I gave it a temporary break. But now I have resumed. We will see what happens. Let us give them a chance. I can always put a complaint in, if I am not satisfied. During my last Quatermass purge, I did in fact, put in a suggestion regarding that when ever I said thankyou, I was the recipient of a standard e-mail with things on it as long as your arm. I appreciated that it was a standard proceedure due to programme planning, but thought it would be worthwhile if they could review this and save sending unecessary e-mails. I received a nice reply from someone who said that they had been passed my comments and put my suggestion on a clip board for a meeting. And then made me aware of a web page. I thanked them and said that I would look at the web page with interest. I then l looked at the web page and found it was the same web page that I had contacted the BBC on in the first place.



But in all fairness, I have also had dealings with them and quite often found them as a whole, to be nice people. I think the problem is, they are a vast complex organisation. And obviously they cannot afford to have every Tom, Dick and Harry contacting some people all the time. Otherwise no-one would have time to make programmes. But not evryone is au fait with computers.



Alan French.

[jaycad]

I've no problem with the BBC employees but the system-as you've said,alan,you went through all the relevant contact options on the website only to be directed to the website that you used-that's basically the result i had!

I fully understand that the BBC do not have the time to answer everyone but at least the website should direct them to the relevant channel,if then the result is an automated reply then so be it! It's more frustrating being restricted to FAQs or departments that do not cover the query.

[alan french]

Hi Jaycad.



Great minds think alike.



Alan French.