'Strange Report' & special editions...

[penfold]

Originally Posted by grumpyone Really cheesed off - bought the box set from Play.com last week thinking that all sets had the extras on them as described on the Network site. When it arrived - I immediately took off the shrink wrap - only to find none of the disks had these extras - really disappointed! Contacted Network and asked if I could purchase the extras DVD and they basically said - tough - return the set to Play and order the set from us! Don't really think Play would accept a return of an opened pack. I would so much like to see these extras! but cannot justify buying another copy.

If you look again on the Network website, the Five-disc edition is one of their website exclusives, like Special Branch 2 - order from them, no-one else has them....

[smudge]

Originally Posted by grumpyone Really cheesed off - bought the box set from Play.com last week thinking that all sets had the extras on them as described on the Network site. When it arrived - I immediately took off the shrink wrap - only to find none of the disks had these extras - really disappointed! Contacted Network and asked if I could purchase the extras DVD and they basically said - tough - return the set to Play and order the set from us! Don't really think Play would accept a return of an opened pack. I would so much like to see these extras! but cannot justify buying another copy.

Surely you can return it as 'not fit for purpose' as you bought it thinking that you were getting the re-released 5 disc set, and this set is not what you wanted. I'd drop PLAY a line to discuss this. I find in such situations that it nudges them a bit if you remind them how long you been a customer/potential loss of orders (etc.) if they become a bit reluctant.

IIRC 'fit for purpose' is still enshrined in UK consumer law (Sale of Goods Act, specifically.)

Smudge