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Some trouble playing a BFI online video

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  • Some trouble playing a BFI online video

    Having just received the original 1959 Front of House set for The Boy and The Bridge today from a specialist seller, I decided to pay the BFI £2:50 on their website to watch the film on BFI player, so that I could put the stills in order, as it's not available anywhere else. I signed up, went through all the rigmarole, and paid the money by credit card and a sign came on the screen saying that I'd successfully paid to see the film and to click 'Watch Now'. Well, I did that and another sign came on the screen telling me that 'This video is not configured for your device'. Eh? My laptop will play any video on the Internet, whether on Vimeo or YouTube or anywhere else. So why can't I play a paid for video on BFI player? They tell me I can watch it now or any time in the next 39 days...except I can't and I've thrown away the payment with no means of getting it back. Thieving bastards!

    UPDATE: I've just removed my credit card details from my BFI account, just in case they steal some more money off me...by mistake, of course!
    Last edited by darrenburnfan; 30th August 2017, 05:04 PM.

  • #2
    I think you need to download BFI's own player. It won't cost you anything.

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    • #3
      I didn't know they had one, narabdela. But no doubt if I did, they'd want me to pay yet again to watch the film. No, I'm giving that lot a wide berth from now on. The funny thing is, I've watched videos on the BFI quite a few times without any trouble. It seems it's the ones you've got to pay to see that won't play after you've paid to see them. From now on, I won't touch the BFI with a barge pole.

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      • #4
        I've been looking on BFI about their BFI player pay to view service. It says it will play on a desktop (I assume they mean a Laptop or other computer) with Windows 7 and above installed on it. Well, I've got Windows 7 on my Laptop and it definitely won't play.

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        • #5
          A charming original British Front-of-House still showing Sammy the seagull and one film boy Ian MacLaine in The Boy and The Bridge (1959). Click image for larger version

Name:	FOH 1 SCAN SMALLER.jpg
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Size:	152.4 KB
ID:	24822


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          • #6
            The B.F.I. prioritise B.A.M.E. and L.G.B.T. over basic P.R. (i.e. public relations).

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            • #7
              Originally posted by jamal.nazreddin View Post
              The B.F.I. prioritise B.A.M.E. and L.G.B.T. over basic P.R. (i.e. public relations).
              Your point being .... ??

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              • #8
                I've never heard of B.A.M.E. What's that? By the way, I phoned my credit card company last night and told them what had happened and they told me that it could take between eight and twelve weeks to get my money refunded, even if the BFI don't dispute the claim. It's more trouble than its worth.
                Last edited by darrenburnfan; 31st August 2017, 06:38 AM.

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                • #9
                  Originally posted by arthur linden-jones View Post

                  Your point ... ??
                  Its a foolish shopkeeper who ignores customers at the shop counter and sends staff outside to tout for potential customers who may, or may not even, want to come in and buy anything at all.


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                  • #10
                    Originally posted by jamal.nazreddin View Post
                    The B.F.I. prioritise B.A.M.E. and L.G.B.T. over basic P.R. (i.e. public relations).
                    I don't think this is the thread for airing agendas and prejudices. Let's stick to the point.

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                    • #11
                      Originally posted by narabdela View Post
                      ... the point.
                      The point is the BFI ignored their customer.

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                      • #12
                        The point is the BFI ignored their customer.
                        Is it?
                        I found the webpage which tells you how to use the BFI player within seconds via Google. http://www.bfi.org.uk/how-use-bfi-player


                        I don't think this is the thread for airing agendas and prejudices. Let's stick to the point.
                        Indeed.

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                        • #13
                          Originally posted by darrenburnfan View Post
                          I didn't know they had one, narabdela. But no doubt if I did, they'd want me to pay yet again to watch the film. No, I'm giving that lot a wide berth from now on. The funny thing is, I've watched videos on the BFI quite a few times without any trouble. It seems it's the ones you've got to pay to see that won't play after you've paid to see them. From now on, I won't touch the BFI with a barge pole.
                          Have you complained to the BFI? What was their reply?

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                          • #14
                            I gave up emailing the BFI a long time ago, as they simply never reply.

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                            • #15
                              Originally posted by darrenburnfan View Post
                              I gave up emailing the BFI a long time ago, as they simply never reply.
                              See post #12. Calm down, nobody is trying to rob you. Download the free player and watch the film.

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